Frequently Asked Questions
Everything you need to know about your Monos experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that a small restocking fee may apply to certain categories.
How do I care for my Monos garments?
To ensure longevity, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of each product.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm or Klarna.
Can I change or cancel my order after it's been placed?
We process orders quickly to ensure fast delivery. You have a 60-minute window after placing your order to request a cancellation or modification by contacting our support team.